Ronak Saraogi is Director – Customer Success at Haptik, one of India's leading conversational AI companies, where he helps institutions adopt AI-led customer engagement on channels such as WhatsApp. With 12+ years of experience, Ronak has been instrumental in building Customer Experience User Journeys for Government institutions like BMC, MyGov, NHAI, BPCL & NSDC, and serving end-users at scale for leading organisations like Whirlpool, Hindustan Unilever, Godrej & CRED.

His work focuses on translating conversational AI and business messaging capability into measurable outcomes for institutions & their end-users: service delivery, support automation, and commerce journeys at scale. His strengths include team management, sales operations and institutional client partnerships.

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