Salona Chandna leads Government and Public Sector engagements for WhatsApp in India at Meta, working with central and state government departments, public institutions and ecosystem partners to bring citizen services onto WhatsApp. Her work focuses on using AI & messaging to make government services simpler and more accessible — from information and grievance redressal to document access and service delivery — in multiple Indian languages and at population scale.

As part of Meta's India growth & enablement strategy, she also works closely with the solution provider and technology partner ecosystem that builds and deploys these journeys, and on emerging AI-led use cases in public service delivery with Government bodies, to help build the future for Digital Citizen Services.

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